How to create an Audience for contacts who didn’t received Emails

Currently, there is no condition for unreceived emails when creating an audience. Please check below a workaround on how to create an Audience for Contacts that have not received a specific email.

• Create an audience of contacts that have received the email.

The audience will be created with the below conditions. Please note that you can specify a specific email campaign or All campaigns.

• Add your received audience to a list.

Using Automation, you can add the created audience to a list.
From the Automation tab -> Your Automations – > Create Automation.

To create the automation, choose the Specific Date trigger and link it to Add to list Action.

In the trigger configuration, choose the audience you want to add to the list and a date to launch the automation.

In the Action configuration, choose the list you want to add your audience to.

Save the automation and publish it.
After the automation is completed, the contacts will be added to the chosen list.

• Create Audience for unreceived email.

To create this audience, use the Not on List condition and choose the list you have just created.